Privacy Policy

Swift Support Tasmania is committed to respecting and protecting your privacy. This policy outlines how we collect, use, and safeguard your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. What Information We Collect

We may collect personal information including your name, contact details (phone, email, address), and any relevant notes you provide about your space or needs. If you book a service, we may also record service preferences, access requirements, or logistical details.

2. How We Collect Information

We collect information directly from you when you:

  • Make an inquiry via our website, email, or phone

  • Submit an intake form or service agreement

  • Engage our services

  • Participate in feedback, testimonials, or referrals

We do not collect sensitive personal information unless it is necessary for delivering services and you have given consent.

3. How We Use Your Information

We use your information to:

  • Provide and coordinate services

  • Communicate with you about appointments, changes, or billing

  • Arrange third-party services with your consent (e.g., removalists, cleaners)

  • Maintain internal records and ensure service quality

  • Meet any legal obligations

4. Third-Party Disclosure

Your personal information will never be sold or shared for marketing purposes. We only share your information with third parties:

  • When you have asked us to organise services on your behalf

  • When required by law (e.g. tax or legal compliance)

  • With trusted professional advisors such as an accountant or solicitor, if necessary for service delivery

Where third-party service providers are involved, only the minimum required information will be shared.

5. Data Storage and Security

We store information securely using password-protected systems. Physical records (if used) are stored securely and destroyed when no longer required. While no online platform is 100% secure, we take reasonable steps to safeguard all information from misuse, interference, loss, and unauthorised access.

6. Access and Correction

You can request access to or correction of your personal information by contacting us. We will respond within a reasonable timeframe and make necessary updates unless there is a legal reason not to.

7. Website and Cookies

We may collect general usage data (e.g., browser type, time spent on pages) to improve our website experience. This is anonymous and does not personally identify you. We do not use cookies for tracking personal information.

8. Marketing

We will only send marketing emails (e.g. newsletters or updates) with your express consent. You may unsubscribe at any time.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website. Continued use of our services or website after updates constitutes acceptance of the revised policy.

10. Contact Us

If you have any concerns, complaints, or would like to access or update your information, please get in touch:

📧 contact@swiftsupporttas.com.au
🌐 www.swiftsupporttas.com.au

Effective Date: 2 June 2025